Terms and Conditions

Last Updated: October 2026

Welcome to GetSeat Transfer Services (“GetSeat”, “we”, “our” or “us”). These Terms and Conditions govern your booking and use of our private transfer, airport and port pickup, and private sightseeing tour services across Greece, made through our website (https://getseat-transfers.com) or our other communication channels.

By making a reservation with GetSeat, you confirm that you have read, understood and agree to these Terms and Conditions on behalf of yourself and all members of your travelling party.

1. Company Information & Licensing

GetSeat Transfer Services is a licensed travel agency operating private road passenger transport in accordance with Greek law.

  • Company Name: GetSeat Transfers G.P. (Ο.Ε.)
  • Greek Ministry of Tourism Registry No. (MHTE): 0933Ε60000255400
  • General Commercial Registry (G.E.MI.) No.: 196120706000
  • Registered Office: Symmaxiki Odos, 57013 Oraiokastro, Thessaloniki, Greece
  • Service Areas: Thessaloniki, Chalkidiki and Athens
  • Email: hello@getseat-transfers.com
  • Customer Care: 24/7 by phone and WhatsApp (+30 695 827 6648)

2. Booking & Confirmation

  • Booking Process: Reservations can be made online through our website, by email or directly with our team. You must provide complete and accurate details, including passenger name, contact phone (preferably with WhatsApp), pickup date and time, exact addresses, flight or ferry details and luggage count.
  • Booking Confirmation: Your reservation is confirmed only once you receive a confirmation email or voucher with your unique booking reference and itinerary.
  • Passenger Responsibility: Please check your booking confirmation and notify us immediately of any errors or schedule changes.

3. Pricing & Inclusions

  • Fixed Pricing: All GetSeat prices are fixed and charged per vehicle, not per passenger. The price you see at booking is the final price.
  • Included in the Price: Highway tolls, airport and port entry and parking fees, fuel, VAT and all applicable taxes, luggage handling and complimentary waiting time on arrival.
  • Night Tariff: A night surcharge applies to pickups between 00:00 and 05:00 and is shown in the price at the time of booking.
  • Payment Methods: Online by credit or debit card (Visa, Mastercard, American Express), digital wallet (Apple Pay, Google Pay) or PayPal, or directly to your driver by card or cash. Cash payments are accepted up to €500.
  • Changes After Payment: If, after paying online, you add extra services (e.g. child seats) or move your pickup time into the night tariff, the difference is paid to your driver at pickup. If a change lowers the price, the difference is refunded to your original payment method.

4. Flight & Ferry Delays / Waiting Time

  • Flight & Ferry Tracking: We track all flights into Athens Airport (ATH) and Thessaloniki Airport (SKG), as well as scheduled ferries into Piraeus, Rafina, Lavrio and Kavala. If your arrival is delayed, your pickup time is adjusted automatically at no extra charge.
  • Free Airport Waiting Time: Up to 60 minutes of free waiting time, counted from the actual landing time of your aircraft.
  • Free Waiting Time at Ports, Stations & Hotels: Up to 20 minutes of free waiting time for pickups at hotels, private residences, ports and any other pickup point.
  • Longer Delays: In case of long customs delays or lost baggage procedures, please notify your driver or our team immediately by phone or WhatsApp. Additional waiting time beyond the free period may be arranged, subject to vehicle availability and an hourly waiting charge.

5. Cancellations, Changes & Refunds

  • Free Cancellation: You may cancel your reservation for a full refund up to 24 hours before your scheduled pickup time, through the “My Booking” page, by email or via WhatsApp.
  • Late Cancellations: Cancellations made less than 24 hours before the scheduled pickup time are non-refundable, as the vehicle and driver have already been reserved exclusively for you.
  • Booking Changes: You may change the date, time or details of your booking free of charge up to 24 hours before pickup, subject to availability. Changes that affect the price (e.g. night tariff, child seats) are calculated automatically.
  • No-Show: If a passenger does not arrive at the meeting point within 60 minutes of landing (or 20 minutes for hotel pickups) without contacting our team, the booking is classified as a “No-Show” and no refund is issued.
  • Refunds: Approved refunds are made to the original payment method, usually within 3 to 7 business days, depending on your card issuer.

6. Vehicles, Capacity & Luggage

  • Vehicles: We provide modern, clean and air-conditioned vehicles according to the category selected at booking. The exact model may vary within the same category.
  • Capacity by Category:
    • Economy: up to 3 passengers
    • Standard Sedan / Station Wagon: up to 4 passengers
    • Minivan (9-seater): up to 8 passengers
    • Minibus (through partners, on request): up to 18 seats
    • VIP (Mercedes E-Class, V-Class, S-Class, on request)
  • Luggage: The standard allowance is 1 large suitcase and 1 piece of hand luggage per passenger. Oversized luggage or sports equipment (such as golf bags, surfboards, bicycles or non-folding wheelchairs) must be declared at booking so that a suitable vehicle can be assigned.
  • Right of Refusal: We reserve the right to refuse transport if luggage or passengers exceed legal load or safety limits.

7. Child Safety Seats

Under the Greek Highway Code, all children and infants must travel in a seat suitable for their age and weight. GetSeat provides certified baby seats, child seats and boosters on request at booking, at an extra charge of €4 per seat per journey. Parents or guardians are responsible for securing their child correctly.

8. Passenger Conduct & Vehicle Care

  • No Smoking / No Vaping: Smoking and vaping are not allowed in any GetSeat vehicle.
  • Prohibited Items: Carrying or consuming illegal substances, dangerous goods or open alcohol containers in the vehicle is not allowed.
  • Damage & Cleaning: Passengers are responsible for any intentional damage or excessive soiling of the vehicle. A professional cleaning fee of up to €150 is charged for spills, sickness or heavy interior staining.
  • Driver’s Authority: The driver has the legal right to refuse transport to any passenger behaving violently, abusively or in a dangerously intoxicated manner, without a refund.

9. Private Sightseeing Tours

  • Tailor-Made Itineraries: Private tours (e.g. Thessaloniki, Meteora, Vergina, Mount Olympus, Chalkidiki, Athens, Sounion, Delphi) include a private vehicle and a professional driver for the duration booked.
  • Entrance Fees: Tickets to archaeological sites, museums and monuments are not included in the tour price unless stated otherwise.
  • Licensed Guides: Our drivers share local knowledge and history along the way. Under Greek law, guiding inside archaeological sites may only be provided by state-licensed guides, who can be arranged on request.

10. Limitation of Liability & Force Majeure

  • Insurance: All vehicles and passengers are covered by commercial passenger liability insurance as required by Greek and EU law.
  • Force Majeure: GetSeat is not financially liable for delays, missed connections or service interruptions caused by events beyond our control, such as extreme weather, natural disasters, flight or ferry cancellations, road closures, strikes, police roadblocks or exceptional traffic congestion.
  • Luggage: Our drivers handle your luggage with the utmost care. Please do not leave jewellery, cash, passports or fragile electronics unattended.

11. Governing Law & Jurisdiction

These Terms and Conditions are governed by Greek law. Any dispute relating to our services falls under the exclusive jurisdiction of the courts of Thessaloniki, Greece.

12. Contact

For questions, itinerary changes or immediate help with your booking, please contact us:

  • Email: hello@getseat-transfers.com
  • Phone & WhatsApp (24/7): +30 695 827 6648
  • Website: https://getseat-transfers.com