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Frequently Asked Questions
How fast do you respond to booking inquiries?
For online inquiries and email requests, our typical response time is 15–30 minutes. For same-day or immediate pickups, call our 24/7 line or message us on WhatsApp at +306958276648.
Where do I meet my driver upon arrival?
Your driver waits in the arrivals hall, holding a sign with your name (or at the specific meeting point stated in your confirmation). Your driver's details are sent to you by email before you arrive.
What happens if my flight is delayed?
You don't need to call us. We track every inbound flight live, and if your flight is delayed your pickup time adjusts automatically at no extra cost. You also get free waiting time.
Can I modify or cancel my reservation?
Yes. You can change your pickup time, details or vehicle, or cancel your booking yourself anytime from My Booking, using your booking reference and email. You can also send us your booking reference by email or WhatsApp and we will do it for you. Cancellations made at least 24 hours before pickup are free of charge.
Where is GetSeat based?
GetSeat Transfer Services is based in Symmaxiki Odos, 57013 Oraiokastro, Thessaloniki, Greece and operates private transfers across Thessaloniki, Chalkidiki and Athens, 24 hours a day.